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Citizens Advice Broxbourne

Image titleWelcome to the Citizens Advice Broxbourne website.  

Citizens Advice Broxbourne was formed by a merger between Hoddeson CAB and Cheshunt CAB in 1996.   In the past year we have provided advice and assistance to over 3,000 clients with over 12,000 different types of problems.

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Our advice is available to everyone regardless of race, gender, sexuality, age, nationality, disability or religion.

We have two primary aims:

  • to provide the advice people need for the problems they face every day, and
  • to improve the policies and practices that affect people's lives.

We are very grateful to everyone who supports the work we do within the area - and none more so to many volunteers.   If you are interested in supporting us please contact us.

Up For A Challenge ?  Why not consider a role at CA Broxbourne ?

Citizens Advice help people overcome their problems and campaign on big issues when their voices need to be heard.   We value diversity, champion equality, and challenge discrimination and harassment.   We’re here for everyone.

Working with us is challenging, exciting and rewarding and we would not be able to provide the service we do if it wasn't for the great team of volunteers to work with us.   

If you are interested in joining please go to our volunteer section on the website.

Citizens Advice Broxbourne has been serving the people of Broxbourne, Cheshunt, Hoddesdon and Waltham Cross for over 20 years. It provides a vital service for those facing a broad range of issues including housing, debt and financial management, family and welfare concerns and last year alone assisted over 3,000 people with 12,000 different problems. Part of the national Citizens Advice organisation, each Bureau is independently managed by it own Board of Trustees.

BIG Lottery Bid

We are delighted to announce that our partnership application to the Big Lottery, Reaching Communities pot has been successful, and we have secured specific funding to work with families where mental health and well being maybe a concern. Broxbourne Better Futures is a unique partnership with CHEXS and Herts Mind. We hope to launch the project in the new year. Despite reports in the press, the project does not save the bureau. The bureau’s share of the funding will be just under £60,000 per year for the next three years.

With the added stresses of the benefit cap and further changes in welfare reform on the horizon, we anticipate more families be affected by someone in the household being either stressed, depressed, suffering from anxiety or acute psychotic disorders. For such households getting  timely advice could literally save lives.


Sign Our Petition to save the Bureau

Please support us in our bid to secure the £95,000 that is being suggested we lose!   

As the Council says in the survey 'The CAB provides a range of services to local residents such as debt counselling and advice on housing and the benefits they are entitled to.   The Council provides a grant of £95k. Withdrawing the grant may lead to the closure of the CAB.’

There has been coverage in the local media recently about the viability of Citizens Advice Broxbourne - read here - and we would like to take this opportunity to assure you, the community we are here to help, that it is "business as usual".

We do have challenges ahead and the Board of Trustees, the Chief Executive and her team, alongside the volunteers who give their time freely and with such commitment, are working together to ensure we continue to offer the level of service required to meet the needs of our clients.

Where we are and opening hours

Our main office operates out of the Old Bishops' College in Cheshunt and we have outreach sites in Hoddesdon and Waltham Cross.  

Old Bishops' College, Churchgate, Cheshunt E8 9XP

  • Monday: 9.30 am - 3.00 pm*
  • Wednesday: 9.30 am - 3.00 pm*
  • Friday: 9.30 am - 3.00 pm*

* Note: the last client seen must be registered by 2.15 pm

Outreach sites for Drop In Assessments

Hoddesdon Library, 98a High St, Hoddesdon EN11 8HD

  • Thursday: 10 am - 12.30 pm

One Stop Shop, 123 High Street, Waltham Cross EN8 7AN

  • Wednesday: 10 am - 1.00 pm

We do our best to be available at these times however it is subject to volunteer availability and may change at short notice.  Please visit Contact Us for further information.

What we do

The free advice we provide covers a number of issues that regularly affect our clients in their day to day lives.   These include among others: 

  • benefits
  • work
  • debt
  • money and financial management
  • relationships
  • housing
  • legal and consumer rights.

You can contact us in a variety of ways: 

In the first instance you may find what you need to know from our central on-line resource: On-line Advice.

Scam Alert

One of the biggest problems that we are seeing is the dramatic increase in "Scams".   Scams are undertaken by fraudsters intent on “picking the pockets” of up to four million people each year.  People are  just as likely to be conned over the phone and via text messages as they are through emails and websites. So here are some top tips to keep your details safe:

  1. If it sounds too good to be true it probably is.
  2. Never give out your bank details or send money unless you are certain you can trust the person contacting you.
  3. Be suspicious if you are contacted out of the blue.
  4. Your bank and the police will never collect your bank card, ask for your PIN or come to your home.
  5. Make sure the website you are using is secure - if purchasing, check the padlock or "https" next to the web address.
  6. If you haven't bought a ticket you can't win it. You shouldn't have to pay anything to get a prize.
  7. Don't feel pressured to make a decision - in doubt, say "no, thank you".
  8. Walk away from job ads that ask for money in advance.
  9. Computer firms do not make unsolicited phone calls to help you fix your computer.
  10. Don't suffer in silence - tell others about scams.

If you think you have been scammed - call the Action Fraud on 0300 123 2040

How we can help 

For over 75 years, Citizens Advice has provided free, confidential advice to millions of people nationwide. It is the UK's largest advice provider and we are equipped to deal with any issues, from anyone.  

Nationally last year, Citizens Advice helped 2.1 million people with 6.6 million problems. We are not just here in times of crisis - we use the experiences of our clients to campaign for policy changes that benefit the population as a whole.

For more information, please watch this short film. And please remember, we are a registered Charity and all our services are free.