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Citizens Advice Broxbourne

Image titleWelcome to the Citizens Advice Broxbourne website.  

Citizens Advice Broxbourne was formed by a merger between Hoddeson CAB and Cheshunt CAB in 1996.   In the past year we have provided advice and assistance to over 3,000 clients with over 12,000 different types of problems.

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Our advice is available to everyone regardless of race, gender, sexuality, age, nationality, disability or religion.

We have two primary aims:

  • to provide the advice people need for the problems they face every day, and
  • to improve the policies and practices that affect people's lives.

We are very grateful to everyone who supports the work we do within the area - and none more so to many volunteers.   If you are interested in supporting us please contact us.



Sign Our Petition to save the Bureau

The consultation survey  has been sent out to local residents around the various cost-cutting proposals by Broxbourne Borough Council. 

Please support us in our bid to secure the £95,000 that is being suggested we lose!   

As the Council says in the survey 'The CAB provides a range of services to local residents such as debt counselling and advice on housing and the benefits they are entitled to.   The Council provides a grant of £95k. Withdrawing the grant may lead to the closure of the CAB.’

There has been coverage in the local media recently about the viability of Citizens Advice Broxbourne - read here - and we would like to take this opportunity to assure you, the community we are here to help, that it is "business as usual".

We do have challenges ahead and the Board of Trustees, the Chief Executive and her team, alongside the volunteers who give their time freely and with such commitment, are working together to ensure we continue to offer the level of service required to meet the needs of our clients. 

We will update this section on developments.

Hello and Goodbye

We bid farewell to our outgoing Chief Executive Jo Ilett last week and send our thanks and best wishes to her for a very happy retirement.  

On Monday, 3rd October we welcome our new Chief Executive, Rita Chadha and we look forward to working with her as we start a new chapter in our journey.  Further details can be found in our ....

.... September Newsletter now available to read - please click here

Opportunities to Join Us

Looking for a new role that is challenging, exciting and rewarding then we might be able to help ....

And we would not be able to provide the service we do if it wasn't for the great team of volunteers to work with us.   

If you are interested in joining please go to our volunteer section on the website.

We were delighted to welcome Labour Councillors Malcolm Aitken and Neil Harvey to our Branch to hear first hand from staff and volunteers about some of the work they do and to meet some of the Trustees to understand the impact of the financial cuts to date.   The Councillors heard about the many types of issues that are presented on a daily basis and the type of advice and support clients receive.    

A subsequent visit took place a couple of weeks later with the above and Councillor Carol Bowman with the Borough's Chief Executive, Jeff Stack.

We welcomed the opportunity to directly discuss our concerns and would urge visitors to this website and our clients to sign our petition and for the residents of Broxbourne to consider the future of our Branch when completing the consultation that is currently underway.

Where we are and opening hours

Our main office operates out of the Old Bishops' College in Cheshunt and we have outreach sites in Hoddesdon and Waltham Cross.  

Old Bishops' College, Churchgate, Cheshunt E8 9XP

  • Monday: 9.30 am - 3.00 pm*
  • Wednesday: 9.30 am - 3.00 pm*
  • Friday: 9.30 am - 3.00 pm*

* Note: the last client seen must be registered by 2.15 pm

Outreach sites for Drop In Assessments

Hoddesdon Library, 98a High St, Hoddesdon EN11 8HD

  • Wednesday: 4.45 pm - 6.30 pm (last client seen at 6.10 pm as library closes at 7.00 pm)
  • Tuesday: 10 am - 12.30 pm
  • Thursday: 10 am - 12.30 pm
  • Thursday: 1.00 pm - 3.30 pm (Housing Drop)

One Stop Shop, 123 High Street, Waltham Cross EN8 7AN

  • Tuesday: 10 am - 1.00 pm
  • Wednesday: 10 am - 1.00 pm

We do our best to be available at these times however it is subject to volunteer availability and may change at short notice.  Please visit Contact Us for further information.

What we do

The free advice we provide covers a number of issues that regularly affect our clients in their day to day lives.   These include among others: 

  • benefits
  • work
  • debt
  • money and financial management
  • relationships
  • housing
  • legal and consumer rights.

You can contact us in a variety of ways: 

In the first instance you may find what you need to know from our central on-line resource: On-line Advice.

Scam Alert

One of the biggest problems that we are seeing is the dramatic increase in "Scams".   Scams are undertaken by fraudsters intent on “picking the pockets” of up to four million people each year.  People are  just as likely to be conned over the phone and via text messages as they are through emails and websites. So here are some top tips to keep your details safe:

  1. If it sounds too good to be true it probably is.
  2. Never give out your bank details or send money unless you are certain you can trust the person contacting you.
  3. Be suspicious if you are contacted out of the blue.
  4. Your bank and the police will never collect your bank card, ask for your PIN or come to your home.
  5. Make sure the website you are using is secure - if purchasing, check the padlock or "https" next to the web address.
  6. If you haven't bought a ticket you can't win it. You shouldn't have to pay anything to get a prize.
  7. Don't feel pressured to make a decision - in doubt, say "no, thank you".
  8. Walk away from job ads that ask for money in advance.
  9. Computer firms do not make unsolicited phone calls to help you fix your computer.
  10. Don't suffer in silence - tell others about scams.

If you think you have been scammed - call the Action Fraud on 0300 123 2040

How we can help 

For over 75 years, Citizens Advice has provided free, confidential advice to millions of people nationwide. It is the UK's largest advice provider and we are equipped to deal with any issues, from anyone.  

Nationally last year, Citizens Advice helped 2.1 million people with 6.6 million problems. We are not just here in times of crisis - we use the experiences of our clients to campaign for policy changes that benefit the population as a whole.

For more information, please watch this short film. And please remember, we are a registered Charity and all our services are free.