Privacy Statement

This web-site is operated by Citizens Advice Broxbourne. We are committed to safeguarding both the privacy and security of all data collected by us when using this web-site. We do not capture or record any personal information on this web-site during normal use such as browsing content or using our search system.

When a user visits Citizens Advice Broxbourne we collect standard internet log information to help us understand user requirements and site usage. This information cannot be used to identify an individual user.

When we collect personally identifiable information through our website, we will make it clear and will explain what we intend to do with it.

This privacy statement does not cover links within this site to external websites. We encourage you to read the privacy statements on the other websites you visit.

We only collect and record personal information when explicitly supplied to us by site users. This policy states why, when and how we collect, use and protect this information.

We may capture and record personal information in certain circumstances which include:

  • Using our contact form
  • Registering for updates and news about our activities or special events
  • Enquiries regarding Job opportunities or Volunteering
  • On-line Chat system
  • Dedicated client forms for the purpose of providing advice

In accordance with the Data Protection Act 1998, we need your consent to store your personal details. Whenever you submit information to us via on-line forms or email you implicitly give us your consent to process and store your personal information.


All enquires are held in the strictest confidence. We treat all information captured via this web site as CONFIDENTIAL. We will not disclose any data held as a result of your enquiry without your explicit consent.

We respect all sensitive information however stored and treat it lawfully. All personal information gathered from this web-site is used in strict accordance with the Data Protection Act 1998

Citizens Advice Broxbourne does not share any information collected from this site. All personal data held by us is used exclusively within Citizens Advice Broxbourne for the purpose of promoting efficient communication and in some cases to record information of individual cases. We do not send unsolicited emails or use/include your data on any form of mailing list.

In accordance with the Data Protection Act any personal data collected via this web-site shall not be kept for longer than is necessary.

You may also request details of personal information which we hold about you. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

Changes to this privacy notice

This privacy statement is reviewed regularly. This privacy statement was last updated on 06/02/2016.


All forms that collect personal information are secured by High-grade 256 bit encryption system. All data is encrypted before being transmitted over the Internet to help prevent unauthorised viewing.

All electronic client data is stored on a password protected computer system running industry standard server software. Reasonable precautions have been taken to ensure that our network is secure from unauthorised external access and that the information is only available authorised

We are registered as a Data Controller under the Data Protection Act 1998 - (Registration Number: Z8389849).


Citizens Advice Broxbourne does not track site users

We do use cookies in the public areas of our Web site

This site does not employ or permit any 3rd party tracking software. We may collect anonymous information to help us understand how this site used.