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Citizens Advice Broxbourne

Image titleWelcome to the Citizens Advice Broxbourne website.  

Citizens Advice Broxbourne was formed by a merger between Hoddeson CAB and Cheshunt CAB in 1996.   In the past year we have provided advice and assistance to over 3,000 clients with over 12,000 different types of problems.

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Our advice is available to everyone regardless of race, gender, sexuality, age, nationality, disability or religion.

We have two primary aims:

  • to provide the advice people need for the problems they face every day, and
  • to improve the policies and practices that affect people's lives.

We are very grateful to everyone who supports the work we do within the area - and none more so to many volunteers.   If you are interested in supporting us please contact us.


In light of the Government’s Coronavirus press briefing on Monday 16th March 2020, and the advice to “stop all non-essential contact”, the Trustees of Citizens Advice Broxbourne have taken the decision to close all our face to face services in the Borough, with immediate effect. The charity has not taken this decision lightly and the health and well-being of our staff, volunteers and clients is of paramount importance to us. We appreciate that, perhaps now more than ever, residents in Broxbourne will be looking for advice and guidance, however, as a small charity with limited resources, we are currently unable to offer telephone or online support. The main Citizens Advice website includes information and factsheets on a wide range of advice topics including the impact of Coronavirus on your personal circumstances  - see www.citizensadvice.org.uk 

We will publicise any updates on our services on this website.

Please do all that you can to ensure you stay healthy and well during this time.


Beware of Coronavirus scams

We have been made aware of a growing number of scams surrounding the Coronavirus. 

Many of these are centered  around the sale of face masks and  hand sanitiser which  once paid for, never arrives. 

We urge that you only buy from trusted, reputable suppliers and sellers,  and if you feel that you are being pressed too hard by the salesperson to buy, or that the seller is playing upon your fears or emotions, or simply that  you are being  approached to buy something you just don't need, then say no, and under no circumstances should you ever hand over  your  bank details  to anyone you are unsure of. 

Up For A Challenge ?  Why not consider a role at CA Broxbourne ?

Citizens Advice help people overcome their problems and campaign on big issues when their voices need to be heard.   We value diversity, champion equality, and challenge discrimination and harassment.   We’re here for everyone.

Citizens Advice Broxbourne has been serving the people of Broxbourne, Cheshunt, Hoddesdon and Waltham Cross for over 20 years. It provides a vital service for those facing a broad range of issues including housing, debt and financial management, family and welfare concerns and last year alone assisted over 3,000 people with 12,000 different problems. Part of the national Citizens Advice organisation, each Bureau is independently managed by its own Board of Trustees.

Working with us is challenging, exciting and rewarding and we would not be able to provide the service we do if it wasn't for the great team of volunteers to work with us.   

If you are interested in joining please go to our volunteer section.

Scam Alert

One of the biggest problems that we are seeing is the dramatic increase in "Scams".   Scams are undertaken by fraudsters intent on “picking the pockets” of up to four million people each year.  People are  just as likely to be conned over the phone and via text messages as they are through emails and websites. So here are some top tips to keep your details safe:

  1. If it sounds too good to be true it probably is.
  2. Never give out your bank details or send money unless you are certain you can trust the person contacting you.
  3. Be suspicious if you are contacted out of the blue.
  4. Your bank and the police will never collect your bank card, ask for your PIN or come to your home.
  5. Make sure the website you are using is secure - if purchasing, check the padlock or "https" next to the web address.
  6. If you haven't bought a ticket you can't win it. You shouldn't have to pay anything to get a prize.
  7. Don't feel pressured to make a decision - in doubt, say "no, thank you".
  8. Walk away from job ads that ask for money in advance.
  9. Computer firms do not make unsolicited phone calls to help you fix your computer.
  10. Don't suffer in silence - tell others about scams.

If you think you have been scammed - call the Action Fraud on 0300 123 2040

How we can help 

For over 75 years, Citizens Advice has provided free, confidential advice to millions of people nationwide. It is the UK's largest advice provider and we are equipped to deal with any issues, from anyone.  

Nationally last year, Citizens Advice helped 2.1 million people with 6.6 million problems. We are not just here in times of crisis - we use the experiences of our clients to campaign for policy changes that benefit the population as a whole.

For more information, please watch this short film. And please remember, we are a registered Charity and all our services are free.