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Citizens Advice Broxbourne

Image titleWelcome to the Citizens Advice Broxbourne website.  

Citizens Advice Broxbourne was formed by a merger between Hoddeson CAB and Cheshunt CAB in 1996.   In the past year we have provided advice and assistance to over 3,000 clients with over 12,000 different types of problems.

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Our advice is available to everyone regardless of race, gender, sexuality, age, nationality, disability or religion.

We have two primary aims:

  • to provide the advice people need for the problems they face every day, and
  • to improve the policies and practices that affect people's lives.

We are very grateful to everyone who supports the work we do within the area - and none more so to many volunteers.   If you are interested in supporting us please contact us.

New advice service for Holdbrook and Waltham Cross

Starting Thursday 3rd October

Starting on Thursday 3rd October at 10am we are opening a new advice and information service at The Hub at 275 Holdbrook Court, Holdbrook South, Waltham Cross, Herts EN8 7SL.

Please drop in to see us if you need help claiming Universal Credit, or want advice on any benefit, debt, housing, consumer or family problem. You do not need an appointment.

We will be at the Holdbrook Hub every Thursday from 10 am until 2pm and you can drop in at any time during these hours.

Our drop-in sessions are at

Hoddesdon Library, 98a High St, Hoddesdon EN11 8HD

  • Thursday: 10 am - 12.30 pm

One Stop Shop, 123 High Street, Waltham Cross EN8 7AN

  • Wednesday: 10 am - 1.00 pm

From 3rd October 

The Hub,  275 Holdbrook Court, Holdbrook South, Waltham Cross, Herts EN8 7SL.

  • Thursday: 10 am - 2.00 pm


We will continue to do our best to be available at these times however it is subject to volunteer availability and may change at short notice.

Going forward, we will shortly be announcing new outreach services in these areas and within Cheshunt - so please watch this space.

If you have any queries please call 0344 111444 or email us.    

Please note, we cannot provide advice by email.

What we do

The free advice we provide covers a number of issues that regularly affect our clients in their day to day lives.   These include among others: 

  • benefits
  • work
  • debt
  • money and financial management
  • relationships
  • housing
  • legal and consumer rights.

You can contact us in a variety of ways: 

  • Email 
  • Phone - 03444 111 444
  • Face to Face

In the first instance you may find what you need to know from our central on-line resource: On-line Advice.

Up For A Challenge ?  Why not consider a role at CA Broxbourne ?

Citizens Advice help people overcome their problems and campaign on big issues when their voices need to be heard.   We value diversity, champion equality, and challenge discrimination and harassment.   We’re here for everyone.

Working with us is challenging, exciting and rewarding and we would not be able to provide the service we do if it wasn't for the great team of volunteers to work with us.   

If you are interested in joining please go to our volunteer section on the website.

Citizens Advice Broxbourne has been serving the people of Broxbourne, Cheshunt, Hoddesdon and Waltham Cross for over 20 years. It provides a vital service for those facing a broad range of issues including housing, debt and financial management, family and welfare concerns and last year alone assisted over 3,000 people with 12,000 different problems. Part of the national Citizens Advice organisation, each Bureau is independently managed by it own Board of Trustees.


Scam Alert

One of the biggest problems that we are seeing is the dramatic increase in "Scams".   Scams are undertaken by fraudsters intent on “picking the pockets” of up to four million people each year.  People are  just as likely to be conned over the phone and via text messages as they are through emails and websites. So here are some top tips to keep your details safe:

  1. If it sounds too good to be true it probably is.
  2. Never give out your bank details or send money unless you are certain you can trust the person contacting you.
  3. Be suspicious if you are contacted out of the blue.
  4. Your bank and the police will never collect your bank card, ask for your PIN or come to your home.
  5. Make sure the website you are using is secure - if purchasing, check the padlock or "https" next to the web address.
  6. If you haven't bought a ticket you can't win it. You shouldn't have to pay anything to get a prize.
  7. Don't feel pressured to make a decision - in doubt, say "no, thank you".
  8. Walk away from job ads that ask for money in advance.
  9. Computer firms do not make unsolicited phone calls to help you fix your computer.
  10. Don't suffer in silence - tell others about scams.

If you think you have been scammed - call the Action Fraud on 0300 123 2040

How we can help 

For over 75 years, Citizens Advice has provided free, confidential advice to millions of people nationwide. It is the UK's largest advice provider and we are equipped to deal with any issues, from anyone.  

Nationally last year, Citizens Advice helped 2.1 million people with 6.6 million problems. We are not just here in times of crisis - we use the experiences of our clients to campaign for policy changes that benefit the population as a whole.

For more information, please watch this short film. And please remember, we are a registered Charity and all our services are free.