Get advice on your consumer rights, including complaints and trading standards.
Contacting Citizens Advice consumer service by phone or on-line if you need further help with a consumer problem.
When and how to complain to the Ombudsman about a consumer issue, which Ombudsman to use and what the Ombudsman can do.
The steps you can take if you’ve approached a seller about a problem with a product or service and you’re not getting anywhere, including alternative dispute resolution (ADR).
Finding an approved trader in the Trading Standard Institute's Consumer Code Approval Scheme.
Information about what credit sale is, how it works and interest-free deals.
What checks to make when buying a used car, how to negotiate a deal, different payment options.
How to report a trader or company to Trading Standards and what they'll do with your complaint.
Information about what a pawnbroker is and what happens if you are unable to repay your loan, lose your ticket or do not collect the goods.
Online Advice is provided by citizensadvice.org.uk; copyright © 2019 Citizens Advice