We are indebted to the many volunteers who make up the majority of our workforce at Citizens Advice Broxbourne - and we are constantly looking for more volunteers to join us.
Volunteers come from all walks of life and do all sorts of jobs. They volunteer for many reasons, but the one thing that unites them all is that they find the work challenging, rewarding and varied.
Below are some of the roles we would welcome volunteer support - and training will be provided as and where necessary. Please contact us today if you are interested in learning more.
Trustee Board Members
Citizens Advice Broxbourne has been serving the people of Broxbourne, Cheshunt, Hoddesdon and Waltham Cross for over 20 years. It provides a vital service for those facing a broad range of issues including housing, debt and financial management, family and welfare concerns and last year alone assisted over 3,000 people with 12,000 different problems. Part of the national Citizens Advice organisation, each Bureau is independently managed by it own Board of Trustees.
The Role and person specifications:
Trustees are responsible for the governance and strategic management as well as acting as ambassadors for the organisation.
The Trustees acting individually and collectively have an overall stewardship responsibility for the well-being of Citizens Advice Broxbourne, providing strategic direction, ensuring that it works effectively towards its vision and mission, harnessing its resources to maximum effect and upholding its core ethos and values and fulfilling a duty of care, in accordance with its governing documents, relevant legislation and regulatory requirements.
In addition to a Treasurer, we are interested in finding Trustees with business, commercial and marketing skills that will complement the current make-up of the Board.
Prospective candidates will need to:
- Have time to dedicate to this role;
- Have empathy with the charitable objectives of the organisation;
- Have the ability, commitment and drive to take the organisation forward.
The Board meets between four and six times a year in Cheshunt. Trustees may also be invited to take lead a particular project. Appointments will be for an initial one year term. The position is unsalaried.
Please send an up to date CV and supporting statement, detailing how you meet the criteria for this role and send to firstname.lastname@example.org
The Bureau provides a one-stop-shop for clients and our advisors provide up-to-date advice and information using our unique electronic information system. They can link clients up with other services and agencies, help them write letters and complete forms, negotiate with creditors, make telephone calls on the client’s behalf, helping to resolve potential crises and avoiding loss of income, redundancy, marriage breakdown, loss of partner or ill health.
Advisors do not tell clients what to do, but explain their options and the possible outcome of different courses of action to empower the client.
Supporting our advisors we have a team of volunteer administrators with differing roles to match their skills. They undertake the typing of letters and reports, photocopying, data input, collection and reporting of statistics, ordering and management of stationery and generally ensuring that the Bureau systems run smoothly.